Support
Get help with Vocelle
Email support@vocelle.app — a person reads it, and we aim to reply within one business day. The most common setup questions are answered below.
Getting started
Download Vocelle, drag it to Applications, and open it. First run does three things: asks for the two permissions it needs, downloads the speech model, and compiles that model for your Mac's Neural Engine. Each step is covered below. After that, hold right-⌘ anywhere, speak, and release.
Permissions: Accessibility and microphone
Vocelle needs exactly two permissions, and it can't work without either:
- Microphone — so it can hear you. Grant it in System Settings → Privacy & Security → Microphone, and switch Vocelle on.
- Accessibility — so it can detect the right-⌘ hold system-wide and type the result at your cursor. Grant it in System Settings → Privacy & Security → Accessibility, and switch Vocelle on.
If dictation seems to record but nothing types, Accessibility is almost always the missing one. If the waveform overlay never appears when you hold right-⌘, check Accessibility too — key detection needs it.
Still stuck after granting both? Toggle the permission off and on again in System Settings, then quit and reopen Vocelle. macOS occasionally needs the app restarted to notice a fresh grant.
First run: the model download and compile
On first launch, Vocelle downloads the Whisper large-v3-turbo speech model — about 1.6 GB, once. This is the only network request the app ever makes. How long it takes depends on your connection.
After the download, macOS compiles the model for your Mac's Neural Engine. This can take a few minutes and happens exactly once; the progress indicator isn't stuck, it's compiling. Subsequent launches are fast, and dictation works fully offline from then on.
If the download is interrupted, reopen Vocelle and it resumes. If it fails repeatedly, check that your network or firewall isn't blocking the download, and email us if it persists.
Still need a hand?
Email support@vocelle.app with your macOS version and what you expected to happen. The FAQ covers twenty more questions, honestly answered.
Read the FAQ